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Free PDF 2025 ServiceNow CSA: Valid Exam ServiceNow Certified System Administrator Consultant

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ServiceNow Certified System Administrator Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which tool should be used to populate commonly used fields in a form?

A. Assignment Rule
B. Formatter
C. Reference Qualifier
D. Template

Answer: D

NEW QUESTION # 88
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

A. Preview
B. Lookup
C. Reference
D. Drilkdown
E. Quickview
F. Snapshot

Answer: A

NEW QUESTION # 89
Which are states that you can make a field on a form using UI Policy?

A. read-only
B. Empty
C. Necessary
D. Hidden
E. write-only
F. Mandatory

Answer: A,D,F

Explanation:
InServiceNow,UI Policiesallow administrators todynamically control form fieldsbased on conditions without using scripts. With UI Policies, you can change thebehaviorof a field by making it:
Read-only# The user canviewthe field butcannot edit it.
Mandatory# The field becomesrequired, and the usermustfill it out before submitting the form.
Hidden# The field isremoved from visibilityon the form.
Explanation of Each Option:A. Read-only-Correct
A UI Policy can make a fieldread-only, meaning users canseethe field butcannot modifyits value.
Example: A field likeRequest Number (REQ0001)is typicallyread-onlyafter submission.
B: Write-only-Incorrect
ServiceNowdoes nothave a "write-only" field setting in UI Policies.
If a field iseditable, users canboth read and write; if it's hidden or read-only, writing is not possible.
C: Necessary-Incorrect
There isno "Necessary"field state in ServiceNow UI Policies.
If the intent is to make a field required, the correct term is"Mandatory".
D: Mandatory-Correct
UI Policies can make a fieldmandatory, requiring the user toenter a valuebefore submitting the form.
Example: AnIncident Descriptionfield might be mandatory before an incident is submitted.
E: Empty-Incorrect
UI Policiescannot directly enforce an "empty" state. However, adefault valuecould be cleared using aclient script, but this isnot a UI Policy feature.
F: Hidden-Correct
UI Policies canhide a field, making it invisible on the form.
Example: A"Manager Approval"field may be hiddenuntila certain condition (e.g., request cost > $1000) is met.
Final answer:Read-only
Mandatory
Hidden
ServiceNow Docs - UI Policies and UI Policy Actionshttps://docs.servicenow.com ServiceNow Learning - Form Configuration & UI Policies ServiceNow Developer Portal - Controlling Form Behavior with UI Policies References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 90
What do you need to do before you can use an Application-based trigger in your flow?

A. Activate application spoke, and plug-ins as needed
B. Activate application plugins only
C. Assign Application trigger role [sn_app_trigger_write] to SME
D. Activate application trigger spoke
E. Activate trigger security rules

Answer: E

NEW QUESTION # 91
Your company is giving all first line workers a special T-shirt as a recognition for their hard work.
Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

A. Create Catalog Item and use the Not Available list to specify the Manager Group
B. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Answer: B

Explanation:
In ServiceNow,Record Producersallow users to create records in tables through a user-friendly interface in the Service Catalog. Since the goal is to enableonly first-line workersto order the T-shirt, we need to control access based on their role.
ARecord Producerin the Service Catalog is the best way to gather user input (size, color, etc.) and create a new order record in the system.
The"Available For"list allows administrators to restrict access to specificusers or roles.
TheFirst Line [sn_first_line]role is explicitly designed to includeonly first-line workerswhile excluding managers.
Why is Option A Correct?Why Are the Other Options Incorrect?B. Create Catalog Item and use the Not Available list to specify the Manager Group Catalog Itemsare valid for this use case but using the"Not Available For"list is a less effective approach.
If newmanager rolesorgroupsare added in the future, this method won't automatically exclude them.
It's better toexplicitly definewho can access the item rather than relying on exclusions.
C: Create Catalog Item and use the Available For list to specify ITIL [itil] role TheITIL roleis typically assigned to Service Desk personnel and IT staff,not first-line workers.
This approach would allowmany unintended usersto request the T-shirt.
D: Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role Order Guidesare used to bundle multiple catalog items and guide users through a complex ordering process.
Since this scenario only involves asingle item (T-shirt request),using an Order Guide is unnecessary.
ServiceNow Service Catalog Management - Record Producers
ServiceNow User Criteria and Access Control Best Practices
ServiceNow CSA Guide - Managing Roles and Access Restrictions
References to Official Certified System Administrator (CSA) Documentation:

NEW QUESTION # 92
......

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